Returns & Exchanges

WORRIED FREE SHOPPING

Luxe Garden wants you to have the easiest, most worry-free shopping experience possible. And that’s not just talk – we back it up by offering you the best artificial plants in the world, a huge stock ready to go, a simple (and secure) online shopping experience, free shipping, and a hassle-free - just contact us within 30 days of purchase.

Try us once and we promise you’ll become a customer for life.

What is Your Return Policy?

We offer FREE returns in the United States only on all products for up to 30 days after receipt of your order.

To be eligible for a return, a product must be unused and in its original packaging. The product must be in the same condition it was received.

Can I Return Something Bought on Sale?

If you have purchased a sales item with a discount applied, regardless of value, it is only eligible for a merchandise credit. This credit is provided on an eGift Card. The merchandise is still subject to the required 30-day return limit.

*GIFT CARDS CANNOT BE EXCHANGED OR RETURN FOR CASH*

What Do I Have to Do to Return A Product?

If you are unhappy with your order and wish to coordinate a return, contact a member of our customer service team at info@luxegarden.co within the required 30-day time frame for the next steps. A team member will require the order number and pictures of the item to confirm its condition. The item you wish to return should be placed back into its box with styrofoam support. Seal it securely.

Luxe Garden will provide and send a prepaid return shipping label which is to be stuck over the original shipping label. Please note, the original shipping label’s barcode should be fully covered.

How Much Does it Cost to Return An Item?

Luxe Garden offers FREE returns. We will provide the prepaid shipping label and issue a refund once the items have arrived to our warehouse.

How Long Does It Take to Process A Return?

Once we receive your return on our end, it is processed within 7-10 business days. You will be notified by email after the return is completed and your funds will be returned to your payment method.

Do You Cover Return Shipping Rates?

Luxe Garden covers domestic (United States) shipping rates, however, for international shipping return costs are covered by the customer. If you are shipping over the border or internationally, contact us directly for any further assistance.

How Do You Cancel An Order?

The only way for Luxe Garden to cancel your order is if it has not shipped yet.
Once your order has shipped, we cannot provide a refund until the item is returned to our warehouse.

“I Haven’t Received My Refund. What Do I Do?”

After 10 business days following the arrival of the product at our warehouse, if you haven’t yet received your refund, contact your credit card company first. It may take some time to process and post a refund on your credit account. If your bank and credit card company do not have any information, feel free to contact our service team and we will do everything we can to assist you.